Legal and account questions answered
Your account remains open and your wallet balance is preserved indefinitely. We do not expire inactive accounts or charge dormancy fees. Log back in anytime from any device to resume play. Your login credentials, payment settings, and game history stay intact.
Yes. Contact support with your account email and we will process a full refund of your wallet balance to your original deposit method—DANA, OVO, GoPay, QRIS or bank transfer—within 2 business days. Account closure is permanent; you cannot reopen the same account.
We retain your encrypted personal data, transaction records and identity verification documents for seven years after closure. This complies with financial audit and fraud-prevention laws where we operate. After seven years, all data is permanently deleted from our systems.
We accept DANA, OVO, GoPay, QRIS and bank transfer. We do not store your card or bank details on our servers. Payment processors handle all sensitive data separately using their own encryption. Your wallet balance is held by us; your payment details are never visible to our team.
When you request a withdrawal, we verify the payment address against your deposit history to prevent fraud. If you deposited via OVO, you must withdraw to the same OVO account. This takes 5–10 minutes. We may ask for photo ID or a recent bank statement if the address differs from your registration.
Yes, our mobile app and browser work on Android and iOS. Account access depends on local law. You can explore the lobby, deposit via DANA, OVO, GoPay or QRIS, and play live tables or slots from Makassar, Semarang or anywhere you have internet. Withdrawals process the same way on mobile or desktop.
If you dispute a withdrawal or claim an unauthorised deposit, contact support with details. We investigate all disputes within 5 business days. If your bank initiates a chargeback, we may freeze your account pending resolution. Providing accurate identity information at registration prevents most disputes.
